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Politique de remboursement

Returns
Unfortunately we can’t offer you a refund or exchange on any of our popcorn products once it leaves our warehouse. Being that we sell food products we don’t want to have any risk of foreign material to entering our products. 

For other items such as our Microwave Bowls we do offer returns as they may break during shipping and do have a warranty policy. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ontpop@kwic.ca.

Shipping
To return your product, you should mail your product to: 315 Norfolk County Road 60, Norfolk ON N0E 1X0, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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